Postage

Standard postage will be used unless otherwise requested.

All packages are wrapped securely to avoid damage on its way to you, no responsibility will be taken by Emma Louise if items are damaged by Australia Post. Please contact Emma if you have any concerns.

 

Payment

Direct Debit – Full payment is required before invitations can be sent to print – details will be provided on final invoice, I will not send your files to the printer until the payment has cleared in my account.

Personal Information

Email – your email is only for communication between you and Emma and will not be passed on to anyone else.

Event information – When I post photos of the stationery on social media (Instagram, Facebook & Pinterest) your personal information and as much of the event information (e.g. mobile number or email address, reception location and date etc) will be covered as best I can.

Quantities

Please ensure you have the correct guest numbers ready to go before you order your invitations. While secondary print runs are available if you need to order more, they are not advised as you will be charged a greater amount per invitation – a fee passed on from the printer. As a general rule, order approximately 10 more than you need or round up to the nearest 10. This will cover any extras you need to send out if some of your guests are unable to attend and also leaves you a couple to keep for yourselves.

Refunds

We do not offer refunds. The greatest care is taken to accurately represent all products online to avoid confusion. Unfortunately, samples cannot be sent out, however if you live nearby we can arrange a meeting.

Assembly

All invitations are sent out to you un-assembled. Empty envelopes are easier to address and you can check your order as you assemble.

Prices

Prices are subject to change without notice. Prices quoted are valid until the expiry date outlined on the quote.

Products & Printing

The greatest care is taken to accurately represent all products online to avoid confusion. Sometimes, different screens display colours differently than others, this should only be a minor difference, but please take it into consideration when receiving your invitations.

 

Printing Invitations – I have carefully chosen a printer to produce invitations at a standard I am happy with, for this reason, I cannot send digital files for you to print yourself as I need to maintain this level of quality.

 

Printing on Envelopes – Printing addresses and names on envelopes is available at an additional cost

 

Printing Names on Invitations – Printing your guest names on your invitations to add personal touch is available at no extra cost. Please provide a Word or Excel document with each group of names on a new line to make this process easier. Contact Emma if you have any questions.