Frequently Asked Questions
Do you print addresses on the envelopes?
Envelopes are included with each invitation / save the date / RSVP. As a default, these are blank - to be hand-written by you. Please enquire if you would like to add envelope printing to your order.
Design & Process
How long does it take to get my invitations?
Once you have approved your quote I will process your invoice and a deposit will be required to secure your booking. You will receive an initial proof, from there, you have 3 rounds of changes so that we can tweak the information to ensure that it is perfect.
Final approval and payment is required from you before printing can commence. I will run my own proof reading, spelling and grammatical checks however you are responsible for providing the final check and approval on all spelling and grammar. Please refer to the Terms and Conditions. Printing can take up to a week and sometimes longer in peak times (Christmas and New Year). If you are using the Handmade Cotton stock or Foil Press this can take longer due to the extensive process involved.
Once I have received your prints, I will check, count and pack them up ready to post to you ASAP and you will be provided with a tracking number.
From start to finish, your order can take anywhere from 2/3 weeks or up to 5/6 weeks and beyond, depending on the above factors.
Can you tell me what font that is? / Can you send me your font files?
I spend a large amount of time searching for the right fonts to use in my designs. None of these fonts are free and they come with a restricted licence which means I am unable to send the files.
I found this design on another designers website / Etsy / Pinterest, can you re-create it for me?
Another designer has painstakingly designed this for their business / clients (as I do with my own designs) and I will not copy another designers work. If you are after a custom design, please enquire an we can create something for you - please do not send me a design that you want me to copy.
A great place to start is sending through the other aspects of your wedding ie: flowers colours, bridal party outfit colours, your venue as well as any screen shots from my Instagram page @emmalouisedesign
How do I order matching stationery?
Each invitation design has a complete matching range that goes with it - simply enquire about the matching stationery and I can provide a quote!
Shipping & Returns
How do you post to me?
Once I receive your prints, I double check, count, re-pack your stationery and post straight to you. I use Australia Post and will send you the tracking information. You should receive your order about 3 working days once posted.
Do you offer returns?
No, each invitation design is unique to you and due to the custom nature of each job there are no refunds available if you simply change your mind. I advise ordering one of my sample packs so that you can see the quality of paper and printing options available.
How do I pay?
Once you accept the quote, I will process your invoice which will outline the bank details to transfer to. There is a deposit required to secure your booking, this will be outlined on your Invoice and is required to secure your booking. This deposit will be taken off your total invoice and is non-refundable. The remaining invoice is required before printing can commence.
If you are purchasing a sample pack off my website, you will be taken to a check out page like any other online store.