Terms and Conditions
Please read these Terms and Conditions carefully before purchasing.
Placing your order will indicate to us your acceptance of these terms and conditions.
All designs on this site are the sole property of Emma Louise and are covered by copyright. They may not be reproduced in any fashion without the permission of Emma Louise. Any breach of copyright will be pursued.
Emma Louise reserves the right to reproduce any part of any work produced by Emma Louise for marketing purposes. Unless strictly instructed otherwise by a customer prior to placing an order, Emma Louise reserves the right to use any design created for a customer as samples and can photograph this stationery for advertising in print, online wedding directories, across social media and throughout website galleries. Care will be taken by Emma Louise to not display clients’ personal contact information in photographs.
It is the client’s responsibility to obtain copyright permission for the use of venue logo’s etc.
Full payment is required before printing can commence, a non-refundable deposit is required to secure your booking.
All dollar amounts are in Australian dollars.
When viewing our designs on screen, colours will vary slightly depending on different monitors. We encourage you to purchase a sample pack so you are able to view the colours in person. We have hand-selected the very best print supplier in Australia to handle our designs, they also make our envelopes in their own WA factory.
Maps included on the details card are designed at the disgression of Emma Louise. Please provide the addresses to the destinations to be included on the map to Emma Louise when you order.
Custom design is an idea generated either by the client or a new concept created by Emma Louise based on a client specification. The custom design service works on a design fee and then a printing fee. Request a quote for any custom design idea you have in mind. Any custom design project follows the same terms and conditions outlined on this page. The custom design fee covers my design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you under any circumstances. Any design Emma Louise creates for you is the sole property of Emma Louise. The custom design fee entitles the customer to 3 rounds of changes to their proof. Further rounds of changes will be charged out accordingly. Please take the time to check over your proof thoroughly and return any changes in 1 email as this is counted as your first round of changes. We do encourage you to send us as a very clear brief, as much detail, imagery, font and colour ideas as possible so I can accurately interpret your requirements right from the out-set and save you additional rounds of changes.
You will receive an emailed proof of your design after I have received your deposit and have processed your invoice. You will need to check this proof carefully for any errors or changes you’d like to make. Let us know of any changes at this point. You are entitled to 3 rounds of changes. If your proof requires more changes than this, you will be charged an extra $30 per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it, Emma Louise will not be held responsible for any errors in spelling after final approval.
Emma Louise cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Emma Louise immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault.
ORDER TIMING AND DELIVERY
Once we receive your order, deposit payment and information, work starts immediately on your design. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 weeks for printing assembly and delivery (dependant on print method chosen). If you require a shorter delivery time let us know before placing your order and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 2 months in advance of your mail-out date to avoid dissapointment.
The cost for postage within Australia is outlined on your quote / invoice. Your parcel will be sent standard with tracking.
Please contact us if you require shipping internationally.
CANCELLATIONS / REFUNDS
As Emma Louise is a service based business, all of my products are made to order and once I have received your order and deposit payment I will begin work on your first proof. Due to this, we do not offer refunds. Please choose carefully upon ordering. We do encourage you to purchase a sample pack before ordering so you can see for yourself the high quality and craftsmanship of my designs.
LOSS OR DAMAGE
Emma Louise cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used. A tracking number will be issued to you when your package is posted.
All prices are subject to change without notice. If a quote has been supplied by Emma Louise, please take note of the quote expiration date is this date will be strictly enforced.
Orders are subject to stock availability. In the event of supply difficulties Emma Louise will inform you and discuss alternative materials or designs.
All rights reserved © copyright 2019 Emma Louise